Refund, Cancellation & Return Policy

Thank you for choosing Buildwave Tech. We appreciate your business and trust in our digital and software services.

1. Overview

Buildwave Tech provides digital services, including website development, software development, design, SEO, and related services. Due to the nature of digital and custom services, standard product return policies do not apply as there are no physical products shipped. All terms below govern refunds and cancellations.

2. Refund Policy

• General: All sales are final once work has commenced.
• Before project commencement: If a client requests cancellation before any work has started, a refund may be considered after deducting processing fees (up to 10%).
• After project commencement: No refunds will be provided once development or design work has begun, as resources and time have already been allocated.
• Completed projects: No refunds are provided on delivered and approved projects.
• Payment gateway processing fees are non-refundable in all cases.
• Refund processing time: 7-10 business days (if applicable).
• Refunds will be credited to the original payment method.

3. Cancellation Policy

• Client may request cancellation by emailing contact@buildwavetech.in.
• Before work starts: Full cancellation is possible with applicable processing fee deductions.
• During development: Partial payment may be retained proportional to the work completed.
• After delivery: No cancellation is possible.
• Cancellation requests must be in writing via email.

4. Service Delivery

Our services are delivered digitally, and there are no physical products. Delivery timelines are communicated at project initiation. Typical delivery takes 3-15 business days depending on project scope. The client is responsible for timely feedback and approvals. Delays caused by the client do not entitle the client to refunds.

5. Revision & Dispute Resolution

Reasonable revisions are included as per the project scope. Additional revisions beyond the scope may incur extra charges. Disputes should first be raised via email to contact@buildwavetech.in. The company will respond within 48 hours. Both parties agree to resolve disputes amicably before taking legal action.

6. Chargebacks

Filing unauthorized chargebacks may result in the suspension of services. Buildwave Tech reserves the right to pursue legal action for fraudulent chargebacks.

7. Exceptions

Refunds may be considered in exceptional cases, which include:

• Duplicate payment (full refund provided).
• Overcharged amount (difference refunded).
• Service not delivered due to the company's inability to execute the project.

Such cases are reviewed on an individual basis.

8. How to Request a Refund

To request a refund, please email us at contact@buildwavetech.in. You must include your Order/Invoice number, Reason for refund, and Date of payment. Our response time is within 48 hours.

9. Governing Law

These terms and conditions are subject to the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata/Madhyamgram, West Bengal.

10. Contact Us